Wednesday, May 31, 2006
Garbage in Bedford, NY: Save yourself the aggravation, don't use Finne Bros.
To make a long story short, I needed garbage pickup on a few days notice. After 9 or 10 calls over 4 days I got a pickup a day late, because Finne was very disorganized.
The next week I called back because there was no pickup again. It turned out that the schedule was a day late because of Memorial Day. But that didn't really matter, because there was no record of me starting service. Instead of being sorry for the mixup and all the time I had spent talking to them, Finne then decided that unless I paid by credit card immediately, there would be no service. That was bad for me for three different reasons, and they wouldn't accept a check going out at nine am the next morning -- leaving me with a garbage problem at five pm one hour before going on a five day trip.
In my brief experience, Finne Brothers had little concept of listening to the customer, or of not causing the customer problems, let alone believing "the customer is always right." So if you're starting service in Bedford and you found this post through Google, I recommend a different company. Finne also works under the name Rogan Brothers.
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People should value the benefits we could get in recycling just come to think of all the garbage waste we can prevent from taking over the garbage dumps
Posted by: Bin cleaning at Aug 22, 2009 5:42:39 AM